Home Care – It is all about you and it is your choice
Home care has evolved over the last few years. a change to a consumer directed care model has enabled customers to choose who they want to deliver services and what services they want delivered. There has also been increased transparency in government funding for Home Care Services, with the introduction of customer control over customers’ […]
Season’s Greetings from the Chairman
Our story of continued growth and a demonstrable ambition to remain an innovative leader in providing best quality care to older persons, is highlighted in our 150th anniversary year. While we pride ourselves on our achievements since 1867, the myriad activities undertaken during the past year show we have sustained the momentum in the delivery […]
Season’s Greetings from the Chief Executive
As the year draws to a close and we take time with our families and loved ones, it is a time to reflect on care and compassion. In 2017 we reached a momentous milestone for the organisation, the celebration of our 150th anniversary of caring for Victorian elders. This Summer edition of The Link celebrates […]
Vale John Evans
THE TRUSTEES, BOARD OF DIRECTORS, MANAGEMENT AND EMPLOYEES OF ROYAL FREEMASONS MOURN THE PASSING OF JOHN ROBERT EVANS, A VALUED TRUSTEE OF THE ROYAL FREEMASONS’ HOMES OF VICTORIA AND A MEMBER OF THE COMPANY SINCE 2007. John Evans was an esteemed friend and well-respected mentor to many of us at the Homes. We will always […]
Our 150th anniversary Celebrated at Open Day!
We were proud to showcase this outstanding achievement. ON SUNDAY 18 JUNE, ROYAL FREEMASONS HELD A FABULOUS EVENT TO COMMEMORATE OUR 150 YEARS OF SERVICE. Our 2017 Homes Open Day was held at The Coppin Centre, just off St Kilda Road. It showcased the best that our sites, employees and achievements have to offer in […]
Seniors Festival 2017
RE-ENFORCING OUR COMMITMENT TO COMMUNITY INVOLVEMENT, ROYAL FREEMASONS WAS AGAIN THE PREMIER PARTNER WITH THE VICTORIAN GOVERNMENT IN THE 35TH ANNUAL VICTORIAN SENIORS FESTIVAL, HELD DURING OCTOBER 2017. This month-long event is created with a community focus for older Victorians, their families and friends and specifically acknowledges and celebrates the value of our elders to […]
A New Standard in Sale
ROYAL FREEMASONS SALE WAS OFFICIALLY OPENED ON SUNDAY 20TH AUGUST BY COUNCILLOR IAN BYE. THE FESTIVE OPEN DAY EVENT WAS ATTENDED BY WELLINGTON SHIRE COUNCILLORS, AND THE MAYOR OF LATROBE CITY, LOCAL GUESTS AND OTHER DIGNITARIES AS WELL AS HUNDREDS OF INDIVIDUALS AND FAMILIES FROM THE LOCAL SALE COMMUNITY WHO WERE KEEN TO SEE THIS […]
Our Mission : Evolving Customer Experience – Have Your Say
EXCEPTIONAL CUSTOMER EXPERIENCE IS ONE OF OUR UNDERPINNING VALUES AT ROYAL FREEMASONS. WE ARE COMMITTED TO DELIVERING OUTSTANDING CARE SERVICES TO OLDER VICTORIANS, BY CONSULTING ABOUT AND ASSESSING CUSTOMER NEEDS, DEVELOPING A STRATEGY ALIGNED TO OUR VALUE PROPOSITION, INTEGRATING THE USE OF TECHNOLOGY AND CONTINUING TO BUILD ON OUR BUSINESS MODEL AND BRAND. At Royal […]
Our Mission : Evolving Customer Experience – Innovation & Technology
TO FURTHER ENHANCE OUR EXTRAORDINARY CUSTOMER EXPERIENCE WE HAVE INTRODUCED ‘TIMETARGET’ – A BIOMETRIC WORKFORCE PLANNING SYSTEM THAT EMPOWERS USERS TO SELF-ROSTER, SWAP SHIFTS AND HAVE AUTOMATED LEAVE OPTIONS. ‘TIMETARGET’ ENSURES OUR ROSTERS, BUDGETS AND ENTERPRISE AGREEMENTS ARE ALIGNED. Our commitment to innovation and technology ensures our employees have a seamless experience with workforce planning. […]
Our Mission : Evolving Customer Experience – Dining Experience
OUR MISSION IS TO ASSIST OUR CUSTOMERS TO LIVE A SECURE, DIGNIFIED AND REWARDING LIFE BY PROVIDING A RANGE OF QUALITY CARE SERVICES AND ACCOMMODATION OPTIONS. ONE OF THESE SERVICES IS TO ENSURE WE ENHANCE OUR CUSTOMERS’ DINING EXPERIENCE BY REVIEWING OUR MENUS, STAFFING MODELS, TRAINING OUR PEOPLE, REVIEWING OUR ENVIRONMENTS AND ENHANCING THE PRESENTATION […]
