Giving feedback, making a complaint

Your thoughts are important to us

Whether you wish to compliment us about something we have done well or make a complaint about something that could be improved, your feedback is very important in helping us improve our service and systems.

You can lodge a compliment or complaint by:

  • Talking directly to the worker concerned, or their manager
  • Filling in the online form below
  • Obtaining a printed form from your home or facility and mailing back to us
  • Phoning us on 1300 176 925.

Have your say

Thanks for your feedback!

A chef serving food to an elderly man in a retirement home dining room.
A chef serving food to an elderly man in a retirement home.

Older Persons Advocacy Network (OPAN)

You can also contact the Older Persons Advocacy Network  (OPAN) on 1800 700 600 or by visiting their website.

The Older Persons Advocacy Network is made up of nine state and territory organisations that support older people across Australia. They can help you understand and exercise your rights, access aged care services and solve aged care problems.

Download Have Your Say brochure in other languages

Have your say feedback form for our retirement village.

Have Your Say - English

An elderly couple in a wheelchair at a retirement home talking to each other.

Have Your Say - Greek

A woman is sitting on a bench next to an elderly woman in a residential aged care facility.

Have Your Say - Traditional Chinese

Danos tu opinión sobre el nursing home.

Have Your Say - Spanish

The cover of the residential aged care brochure.

Have Your Say - Vietnamese

A man and a woman standing in front of a retirement home with the words ditti la vostra opinione.

Have Your Say - Italian