A New Standard in Sale
ROYAL FREEMASONS SALE WAS OFFICIALLY OPENED ON SUNDAY 20TH AUGUST BY COUNCILLOR IAN BYE. THE FESTIVE OPEN DAY EVENT WAS ATTENDED BY WELLINGTON SHIRE COUNCILLORS, AND THE MAYOR OF LATROBE CITY, LOCAL GUESTS AND OTHER DIGNITARIES AS WELL AS HUNDREDS OF INDIVIDUALS AND FAMILIES FROM THE LOCAL SALE COMMUNITY WHO WERE KEEN TO SEE THIS […]
Our Mission : Evolving Customer Experience – Have Your Say
EXCEPTIONAL CUSTOMER EXPERIENCE IS ONE OF OUR UNDERPINNING VALUES AT ROYAL FREEMASONS. WE ARE COMMITTED TO DELIVERING OUTSTANDING CARE SERVICES TO OLDER VICTORIANS, BY CONSULTING ABOUT AND ASSESSING CUSTOMER NEEDS, DEVELOPING A STRATEGY ALIGNED TO OUR VALUE PROPOSITION, INTEGRATING THE USE OF TECHNOLOGY AND CONTINUING TO BUILD ON OUR BUSINESS MODEL AND BRAND. At Royal […]
Our Mission : Evolving Customer Experience – Innovation & Technology
TO FURTHER ENHANCE OUR EXTRAORDINARY CUSTOMER EXPERIENCE WE HAVE INTRODUCED ‘TIMETARGET’ – A BIOMETRIC WORKFORCE PLANNING SYSTEM THAT EMPOWERS USERS TO SELF-ROSTER, SWAP SHIFTS AND HAVE AUTOMATED LEAVE OPTIONS. ‘TIMETARGET’ ENSURES OUR ROSTERS, BUDGETS AND ENTERPRISE AGREEMENTS ARE ALIGNED. Our commitment to innovation and technology ensures our employees have a seamless experience with workforce planning. […]
Our Mission : Evolving Customer Experience – Dining Experience
OUR MISSION IS TO ASSIST OUR CUSTOMERS TO LIVE A SECURE, DIGNIFIED AND REWARDING LIFE BY PROVIDING A RANGE OF QUALITY CARE SERVICES AND ACCOMMODATION OPTIONS. ONE OF THESE SERVICES IS TO ENSURE WE ENHANCE OUR CUSTOMERS’ DINING EXPERIENCE BY REVIEWING OUR MENUS, STAFFING MODELS, TRAINING OUR PEOPLE, REVIEWING OUR ENVIRONMENTS AND ENHANCING THE PRESENTATION […]
Vintage Car Show
ON FRIDAY 20 OCTOBER, MOUNT MARTHA VALLEY HELD ITS FIRST VINTAGE CAR SHOW. A Mount Martha Valley volunteer, and Royal Freemasons Volunteer of the Year, Geoff Bartlett arranged for Southern Peninsula Classical and Historical Car Club to attend the facility with over fifteen vintage cars. The day comprised afternoon tea, music and dressing up, which ensured an enjoyable afternoon […]
Gregory Lodge asks Who am I?
TO CELEBRATE VICTORIAN SENIORS MONTH, GREGORY LODGE IN FLEMINGTON HELD A ‘WHO AM I’ GUESSING GAME SHOWCASING PHOTOGRAPHS OF RESIDENTS IN THEIR YOUNGER YEARS, SOME FROM WHEN THEY WERE ONLY BABIES. Residents and families responded excitedly, bringing photos from treasured boxes and albums, some not opened for years. The husband of one resident said “you […]
Wedding Expo at Berwick Brae
BERWICK BRAE VILLAGE TOOK A TRIP DOWN MEMORY LANE AS PART OF CASEY’S POSITIVE AGEING FESTIVAL WHEN IT HELD A WEDDING EXPO. All the items in the exhibition from Tuesday 17 to Thursday 19 October were donated by customers and their extended families. On display was everything from wedding gowns, flower girl dresses, cakes, photographs, […]
Coppin Centre Seniors Week
COPPIN CENTRE RESIDENTS EMBRACED THE SENIORS FESTIVAL WITH ORGANISED ACTIVITIES THROUGHOUT THE MONTH OF OCTOBER. Karen Millar, Manager Leisure and Lifestyle, and the team at Coppin Centre assembled a varied timetable for the enjoyment of our customers that included day trips to Federation Square for Celebration Day, a trip to Heide Museum, a barbeque lunch […]
Celebrating the Past, Building the Future
ROYAL FREEMASONS REMAINS ONE OF THE INDUSTRY LEADERS IN AGED CARE SERVICES IN VICTORIA WITH STRATEGIC GROWTH, THROUGH ACQUISITIONS AND ‘NEW BUILDS’ IN REGIONAL VICTORIA, ADDING TO OUR EXISTING RESIDENTIAL AGED CARE AND INDEPENDENT LIVING OFFERINGS. We have been actively streamlining our information technologies across the organisation to optimise business processes, create efficiencies and support […]
Sharing the Joy of Song – “With One Voice” Choir proves a hit with our customers
THE ESTABLISHMENT OF THE ROYAL FREEMASONS EASTERN “WITH ONE VOICE” CHOIR, HAS BECOME THE CENTREPIECE OF CENTENNIAL LODGE RESIDENTS’ SOCIAL CALENDAR WITH ABOUT HALF OF ALL CUSTOMERS COMING TOGETHER WEEKLY IN SONG, WITH FAMILY, EMPLOYEES AND VOLUNTEERS. by Swinburne University researchers reported that the Choir demonstrates the tangible benefits of a person-centred approach to care. […]
