ROYAL FREEMASONS REMAINS ONE OF THE INDUSTRY LEADERS IN AGED CARE SERVICES IN VICTORIA WITH STRATEGIC GROWTH, THROUGH ACQUISITIONS AND ‘NEW BUILDS’ IN REGIONAL VICTORIA, ADDING TO OUR EXISTING RESIDENTIAL AGED CARE AND INDEPENDENT LIVING OFFERINGS.
We have been actively streamlining our information technologies across the organisation to optimise business processes, create efficiencies and support timely communication, while minimising duplication of effort for our customers and our employees.
Listening to our customers’ needs, continually striving for quality and delivering a new level of access and service are at the forefront of our shared visions, our one mission and our core values. In 2017 we celebrated our 150th Anniversary of caring for older Victorians with a multitude of activities including a memorable Open Day held in the gardens of Coppin Centre.
In October we were once again involved as the premier partner for Victoria’s Seniors Festival, a month long event with a community focus for older Victorians, their families and friends that acknowledges and celebrates the value of our elders to our broader community.
With 85 per cent of customers from non-English speaking backgrounds, and 75 per cent of our employees born overseas and capable of speaking 21 different languages, we believe Royal Freemasons represents not only the changing aspect of Australia’s population, but the new profile of our elder community in general.
The Lorna Chapman Award for outstanding employees was presented in June 2017. Two recipients won the award for their very worthy contributions: Magdalena Torres, personal care attendant and Shane Lowe, Case Manager in Home Care.
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