Privacy and Confidentiality Policy

1 Policy

Royal Freemasons Ltd will use all reasonable efforts to protect the privacy of individuals' personal information and to comply with the obligations imposed by the Privacy Act 1988 (Cth) (Privacy Act), the Australian Privacy Principles (APPs), the Aged Care Act and the Aged Care Principles.

This policy applies to all staff (including contracted agency staff) and volunteers.

Royal Freemasons will only collect personal information by lawful and fair means and will only collect personal information that is necessary for one or more of the organisation's functions or activities.

If it is reasonable and practicable to do so, Royal Freemasons will collect personal information about an individual only from that individual.

In meeting our obligations with respect to the privacy of our customers we acknowledge that people with vision or hearing impairments and those of culturally and linguistically diverse people may require special consideration.

2 Purpose Of Policy

The purpose and scope of this policy (and its supporting procedure) is to:

  1. ensure personal information is managed in an open and transparent way;
  2. protect the privacy of personal information including Health Information of clients, residents and staff;
  3. provide for the fair collection and handling of personal information;
  4. ensure that personal information collected by Royal Freemasons is used and disclosed for relevant purposes only;
  5. regulate the access to and correction of personal information; and
  6. ensure the confidentiality of personal information through appropriate storage and security.

3 Guardianship And Powers Of Attorney

Royal Freemasons recognizes that consumers of its services may choose to have another person act on their behalf as regards financial, medical and/or lifestyle decisions. Accordingly, Royal Freemasons recognizes:

Royal Freemasons requires appropriately witnessed statutory declarations for all such arrangements and will maintain a copy on file. These are also subject to the Privacy Act 1988 and Australian Privacy Principles.

Reference Sources:

Privacy Act 1988
Australian Privacy Principles
Privacy Amendment (Enhancing Privacy Protection) Act 2012 effective 12 March 2014
Privacy Collection Statement
Aged Care Act 1997
Aged Care Principles
Privacy Procedure
Clinical Record Management Policy
Clinical Record Management Procedure
Independence and Advocacy Policy

Contact Us

For further information please call 1300 176 925 or email [email protected]



Royal Freemasons is passionate about our service and welcomes feedback on our team and facilities. Please click here to access our feedback form.