Home Care Packages (HCP)

Independent and safe at home

Dignity and choice

At Royal Freemasons, we provide personalised Home Care Packages with services and supports that respect your independence and enhance your quality of life.

Enquire today

Phone us today
1300 176 925

or enter your details below and a member of our team will get in touch with you.

What is a Home Care Package?

A Home Care Package (HCP) offers coordinated care and services to support individuals with basic to more complex aged-related care needs, enabling them to remain in their homes for as long as possible.

Home Care Packages are allocated according to your assessed level of care needs.

There are four levels available from level one, if you require basic support, through to level four if you have more complex care needs.

Care plans include a range of services tailored to your assessed needs and goals.

  • Personal care
  • Nursing
  • Allied health and therapy services
  • Meal preparation and diet
  • Domestic assistance
  • Home maintenance
  • Minor home modifications
  • Goods, equipment, and assistive technology
  • Respite
  • Transport
  • Social support
Three people sitting on a couch in a residential aged care home.
What services does a Home Care Package offer?
Are you eligible for a Home Care Package?
A man and woman standing on a railing in a retirement village park.
A man and woman standing on a railing in a retirement village park.

How to access a Home Care Package

You may be eligible for a Home Care Package if:

  • you need help with some everyday tasks
  • you are 65 years or older (50 years or older for Aboriginal or Torres Strait Islander people)
  • you are on a low income, homeless or at risk of being homeless,  and aged 50 years or older (45 years or older for Aboriginal and Torres Strait Islander people)

The first step is to apply for an aged care assessment through the Australian Government’s My Aged Care website or by calling My Aged Care on 1800 200 422.

We understand it can be confusing and stressful navigating My Aged Care and the assessment process, and then searching for a provider. If you are unsure about any aspects of this process, please do not hesitate to contact us for obligation-free support.

To check the Home Care Package Agreement, please download it here.

A nurse is talking to an elderly woman at a table in a retirement home.

Our clinical care

Royal Freemasons Home Care Packages are overseen by a team of specialist case managers, who are also registered nurses. They provide clinical oversight of care planning and regularly review your care.

We also have a team of skilled and experienced general case managers, who coordinate your care according to your changing needs so you can continue to live safely and independently at home for as long as possible.

Explore our range of care services

Personal care

  • Bathing and showering
  • Toileting
  • Mobility and help getting in and out of bed
  • Communication support and assistance with communication aids, such as hearing aids or spectacles

Nursing support

  • Wound care
  • Medication management
  • Continence
  • Other specialised nursing support

Allied health and therapy services

  • Occupational therapy
  • Physiotherapy
  • Podiatry
  • Dietetics
  • Speech pathology

Meals and nutrition

  • Assistance with meal preparation
  • Provision of special diets for health, religious, cultural, or other reasons
  • Assistance with using adaptive eating utensils and aids, and physical assistance with meals

Domestic assistance

  • General household cleaning
  • Laundry
  • Dishes
  • Making beds

Home maintenance

  • Mowing
  • Cleaning gutters
  • Replacing smoke detector batteries and light globes

Minor home modifications

  • Easy-access taps
  • Door handles
  • Shower hoses
  • Grab rails

Technology essentials

  • Purchase of goods and equipment to support accessible and safe living
  • Assistive technology

Respite

Whether you are receiving care or a full-time care giver, our respite services will give you a break so you can restore your energy.

Transport

If you have limited mobility and need help getting around, we can provide transport to appointments and social activities so you can remain connected with your community.

Social support

We can support and accompany you when you participate in social activities so you can build your community connections.

Home care services in greater Melbourne

Our services are available across greater Melbourne, bringing quality care right to your doorstep. We are committed to ensuring you have access to excellent in-home services, no matter where you are located in the region.

Pricing

A woman talking to an older woman in a retirement village kitchen.

To see the pricing of our Home Care Package services, download our pricing table. We also work with a large network of approved providers to deliver care and services to meet a comprehensive range of needs and preferences. The prices for these services are dependent on your individual circumstances.

HCP level Daily subsidy Fortnightly subsidy Fortnightly care management fee Fortnightly package management fee Fees as a percentage of fortnightly subsidy
Level 1
$28.14
$393.96
$65
$35
25.4%
Level 2
$49.49
$692.86
$115
$60
25.3%
Level 3
$107.70
$1,507.80
$210
$135
22.9%
Level 4
$163.27
$2,285.78
$325
$200
23.0%
Service Standard hours Non-standard hours Saturday Sunday Public holidays
Personal care
$81
$85
$106
$106
$159
Nursing
$106
N/A
$140
$140
$210
Cleaning and household tasks
$81
$85
$106
$106
$159
In-home respite
$81
$85
$106
$106
$159
Service Standard hours Non-standard hours Saturday Sunday Public holidays
Personal care
$65
$74
$88
$99
$99
Nursing
$69
$75
$104
$120
$137
Cleaning and household tasks
$65
N/A
N/A
N/A
N/A
Light gardening
$80
N/A
N/A
N/A
N/A
In-home respite
$65
$74
$88
$99
$99
An older woman sitting in a chair and drawing in a retirement home.
An older woman sitting in a chair and drawing in a retirement home.

How to switch your Home Care Package to Royal Freemasons

Considering changing Home Care Package providers? Our team can assist you in making a smooth transition. Contact us today to discuss your requirements and how we can make the switch hassle-free.

How to switch your Home Care Package to Royal Freemasons

Considering changing HCP providers? Our team can assist you in making a smooth transition. Contact us today to discuss your requirements and understand how we can make the switch hassle-free.

Testimonials

Thank you so much for taking such good care of my parents. My whole family is so grateful to you for your generosity and kindness.

Lucy,
Nunawading

While at first I didn’t think personal care for Herbert was necessary for more than twice a week, I’ve now realised it’s a great help to me both physically and mentally.

Anna comes at 8am Monday and Thursday, gets him out of bed, assists him to the toilet then gives him a really good wash and puts fresh clothing on him. I didn’t realise what a strain it was until I didn’t have to do it any more on those days.

Anna she is a real gem.

Elaine

A woman assisting an older woman on a bed in a retirement home.

FAQs

Am I eligible for a Home Care Package?
You may be eligible for a Home Care Package if you:

  • need help with some everyday tasks
  • are 65 years or older (50 years or older for Aboriginal or Torres Strait Islander people)
  • are on a low income, homeless or at risk of being homeless, and aged 50 years or older (45 years or older for Aboriginal and Torres Strait Islander people)

The first step is to apply for an aged care assessment by visiting the Australian Government’s My Aged Care website:  myagedcare.gov.au/am-i-eligible or calling My Aged Care on 1800 200 422.

We understand it can be confusing and stressful navigating My Aged Care and the aged care assessment process, and then searching for a provider. If you are unsure about any aspects of this process, please do not hesitate to contact us for obligation-free support.

What is the difference between the four Home Care Package levels?
Home Care Packages are allocated according to your assessed care needs. There are four levels available, which include:

Level 1: Basic care needs

Level 2: Low-level care needs

Level 3: Intermediate care needs

Level 4: High-level care needs

To see the current subsidies for each level, visit the Australian Government Department of Health and Aged Care Website.

To learn more about the Home Care Package program, contact us for an obligation-free chat.

What is not included in a Home Care Package?
The Home Care Package is designed to support you with expenses relating to care and support as you age. It is not meant as a form of income. This means your Home Care Package cannot be used to pay for everyday living expenses, such as:

  • groceries
  • rent of mortgage payments
  • utilities
  • rates
  • general home services not related to supporting care needs
  • general household furniture and appliances not specifically designed to support aging-related care needs
  • modifications or capital items unrelated to your care needs
  • extensive gardening services
  • payment of fees or charges for care or services funded or jointly funded by the Australian Government
  • payment for services and items covered by the Medicare Benefits Schedule (MBS) or the Pharmaceutical Benefits Scheme (PBS).

If you would like to know more about what is included in a Home Care Package, contact us today.

Are there wait times for receiving a Home Care Package?
The My Aged Care assessment process can take several months to complete before you are assigned a Home Care Package. To avoid any inconvenience, we encourage you to start the process early and not wait until you are in dire need of assistance.

Once you have been assigned a Home Care Package, you will have a limited time to choose a provider. Contact us today to find out more about our services.

A woman cleaning a shower in a retirement home.

Why choose Royal Freemasons?

A nurse is helping an elderly woman with her ear in a residential aged care facility.

Consistent staff who know and understand you

You’ll see the same friendly faces every day, enabling us to better understand your needs, choices, goals and stories. We build personalised relationships with you and your loved ones, becoming an extended part of your family.

A woman talking to an older woman in a retirement village kitchen.

Making every day your best day

Throughout all aspects of our service delivery – from practical care to your daily activities, your specific choices are top of mind – all provided with a caring, timely and effective approach so that every day can be a great one.

A man with a walker in a retirement living facility and a man with a walker in a nursing home.

Fostering connection and community

We understand the importance of meaningful connections – every one of our locations and services strives to foster and drive community relationships so you can experience true sense of belonging.

A group of people sitting in a residential aged care living room with a laptop.

A full spectrum of tailored services

Whatever your care needs are, we can meet them with our full suite of care services including retirement and independent living, home care, residential aged care,  dementia-specific care, aged care respite, transition care, wellness services and palliative care.

A woman and man sitting on a bench in a retirement village.

We’re driven for you, by people like you

As a registered non-profit organisation, any profits received are invested back into care and service delivery so we can continue to meet your needs in a sustainable way.

Water coming out of a faucet in a backyard.

156 years of experience and understanding

Since 1867, we have been caring for Victorians who may need a little more support to continue living secure, dignified and rewarding lives.

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