Privacy Collection Statement

Protecting your privacy

Royal Freemasons is committed to protecting your privacy and to ensuring we can provide you with the best possible care and services. We are bound by the Privacy Act 1988 (Cth) (the Privacy Act) and the Australian Privacy Principles.

This Privacy Collection Statement should be read in conjunction with our Privacy Policy which contains detailed information on how we protect your privacy, including the way in which we may collect, use and disclose your information.

A copy of our Privacy Policy is available on our website or at our facility. We will provide a copy of our Privacy Policy to you when you move into our facility or before we start providing services to you.

Collection of information

We collect personal information about individuals directly from the individual or their legal representative. We will only collect information for a purpose that relates directly to our functions and activities as an aged care provider. We understand that you may not want to provide information to us. The information we request of you is relevant to providing you with the care and services you need. If you choose not to provide us with some or all of the information we request, we may not be able to provide you with the care and services you require.

For more detailed information, please refer to our Privacy Policy.

Use and disclosure

We will use and disclose your personal information only for the purpose for which it was collected or for any other purpose that is otherwise directly related to our functions or activities as an aged care provider or otherwise permitted by law. Please refer to our Privacy Policy for more detailed information.

Access and correction of information

Our Privacy Policy also contains detailed information on how you may access the personal information we hold about you and how you can seek to have your personal information corrected.


We require your consent to collect, use and disclose your personal health information so that we are able to provide you with care and services you require. If we intend to use your health information for any other purpose, we will seek further consent from you. You can choose to withdraw consent at any time by providing notice to us.

Overseas recipients

We will not disclose your information to overseas recipients. If we do, we will take all steps that are reasonable in the circumstances to ensure that the overseas recipient does not breach the Australian Privacy Principles.

Making a complaint

If you wish to make a complaint about the way we have managed your personal information you may make that complaint verbally or in writing by setting out the details of your complaint to any of the following:

  1. The Executive Manager — Quality and Innovation at Royal Freemasons Ltd (Privacy Officer) on Phone: 1300 176 925 or via email marked Privacy Request to
  2. Aged Care Quality and Safety Commission
    By calling 1800 951 822.
  3. Office of Australian Information Commissioner

How to contact us:

If you have any questions in relation to privacy or how we manage your personal information, please contact us on 1300 17 69 25.

Alternatively, you can email:


Information Privacy Act (Vic) 2000 Privacy Act 1988 Charter of Human Rights and Responsibilities Act (Vic) 2006 Health Record Act (Vic) 2001 Privacy Amendment (Enhancing Privacy Protection) Act 2012 effective 13.03.14 Australian Privacy Principles

Contact Us

For further information please call 1300 176 925 or email [email protected]



Royal Freemasons is passionate about our service and welcomes feedback on our team and facilities. Please click here to access our feedback form.