Keeping your loved ones safe is our highest priority
Thursday 22 October 2020
Following easing of Victoria's COVID-19 restrictions, The Department of Health and Human Services has yesterday provided us with updated guidelines in regards to visiting residential aged care facilities.
We would like to remind all visitors within metropolitan Melbourne that Stay at Home Directions remain in place, preventing essential travel of more than 25 kilometres from home. You must assess these rules in regard to your visit.
Thursday 8 October 2020
Update — Regional Homes
We have had a number of enquires in respect to the ability for families to take residents out of the home for a drive. The purpose of this update is to confirm that this is a permitted activity, we would only ask that the safety principles as outlined below are adhered to ensure the safety of you, your loved ones and the wider Royal Freemasons community in the home.
- Trips can be no longer than 2 hours duration
- Face masks must be worn at all times, unless eating or drinking
- Social gatherings are to only take place at outdoor areas (parks, etc.)
- Shopping and dining at cafes/restaurants is not permitted (excl. takeaway)
- Provide honest feedback as to your activities whilst outside the home
If you intend on taking your loved one for a car trip, please contact the home and speak to our staff before your arrival. We are very excited along with our residents about this development and look forward to hearing about their trips.
Thursday 17 September 2020
Important Announcement — Regional Homes
We welcome the Victorian Premier's recent announcement that from 11:59pm on 16 September, regional Victorian communities will progress to the Third Step of the Government's reopening roadmap.
In light of this news, I am thrilled to announce that face-to-face visits will be reinstated to all regional homes as of Monday 21 September 2020. All visits must be booked via the online booking system on our website. While this will be an extremely exciting time for many families within our community, I stress that now is not the time to be complacent and there will be strict guidelines and measures that need to be followed in order to keep our people safe.
Visitor Access Terms & Conditions
Masks must be worn at all times
Visiting hours are 10.00am to 4.00pm (Mon-Fri).
Compassionate or exceptional circumstances are discussed separately with residents and families.
You must present evidence of a recent flu vaccination or you will not be permitted to visit.
If you do not have a booking, you will not be able to enter the facility.
Each resident may only have one visit by one person per day.
Time with residents for each booking is 45 minutes. The remaining time allows for hygiene and escorting to rooms.
Visits are only permitted in resident rooms, not in communal areas unless by prior arrangement.
If you refuse to sanitise or wash your hands with the staff member providing your access, you will not be permitted to enter.
If you refuse to respond to the visitor entry record questions that are asked, you will not be permitted to enter.
You must NOT visit if:
You are unwell with flu-like symptoms, such as cough, sore throat, runny nose, shortness of breath or a fever of 37.5°C or higher.
You are awaiting the result of a coronavirus (COVID-19) test
You have had contact in the last 14 days with a person who was a confirmed case of coronavirus (COVID-19)
You are under the age of 16, unless visiting a resident receiving end-of-life care and previously arranged with the facility
Those who do not abide by the guidelines set down by the Department of Health and Royal Freemasons are sadly also likely to carry the greatest risk to our community. If you do not follow the guidelines, you may be restricted to visiting only at times where the Facility Manager is available to support your visit.
We look forward to welcoming you back into our homes and reuniting you with your loved ones.
Other changes you will see around the homes are the recommencement of hairdressing, where the hairdresser does not work at another residential aged care facility. Staff will also return to being able to come to and from work in their uniform, enabling facility spaces, that were seconded to provide changing spaces for staff, to return to normal. You will continue to see staff within the homes wearing PPE, including masks, face shields and possibly gowns.
Our precautionary approach to tackling coronavirus will remain in place for some time to come and we will always keep you informed, should we need to respond with increased measures in the future.
For more information or if you have any questions or concerns, please call 1300 176 925 or email [email protected].
Thank you for your ongoing support.