Keeping your loved ones safe is our highest priority

Thursday 22 October 2020

Following easing of Victoria's COVID-19 restrictions, The Department of Health and Human Services has yesterday provided us with updated guidelines in regards to visiting residential aged care facilities.

I am pleased to announce that we are expanding our face-to-face visiting at all of our homes, from Wednesday 28 October 2020, to be available 7 days per week.

From Sunday 25 October 2020, you will be able to book for the new expanded visiting times, which commence on Wednesday.

We look forward to welcoming you back, and ask that you are extra careful in following our new visitor guidelines listed below.

  • Daytime visiting hours are available Monday to Sunday via the online booking system, with other times by arrangement with your Facility Manager.
  • To meet contact tracing requirements, bookings must be made via our online booking platform or by contacting the facility, who will complete the booking for you.
  • The maximum time with residents for each booking is 2 hours.
  • You must have your temperature checked and recorded and complete a Visitor Declaration Form before entering the home. The Declaration Form will ask questions about your health, presence of coronavirus symptoms and other COVID-19 risks. Heavy penalties apply for providing false information.
  • Masks must be worn at all times. You will be supplied with a medical grade mask upon entry.
  • Visits are to be held in the resident’s rooms or other locations as directed by each home. Visits made by arrangement can be in outdoor areas where social distancing requirements can be adhered to.
  • You will be required to wash or sanitise your hands immediately upon entry.

The Chief Health Officer’s visiting directions are different for regional and metropolitan homes.


  • Each resident may have one visit by one person, per day for a maximum of 2 hours.
  • Children may visit the home, however if they are required to attend with an adult only one child will be permitted and this must be by arrangement with the Facility Manager as it exceeds the one person per day requirement of the directions. Limitations to the length of the visit may be required in these circumstances and your Facility Manager will discuss this with you.

Regional homes

  • Each resident may have one visit by one household, per day for a maximum of two hours.
  • The limit on the number of people visiting a resident is subject to the 4 square meters per person. If you are intending to visit with more than 2 people, please telephone the facility ahead of time so that they can assist in identifying a suitable location for your visit.
  • Children under 16 years are now welcome to visit the home

You must NOT visit if:

  • You are unwell with flu-like symptoms, such as cough, sore throat, runny nose, shortness of breath or a fever of 37.5°C or higher.
  • You are awaiting the result of a coronavirus (COVID-19) test.
  • You have had contact in the last 14 days with a person who was a confirmed case of coronavirus (COVID-19).

We would like to remind all visitors within metropolitan Melbourne that Stay at Home Directions remain in place, preventing essential travel of more than 25 kilometres from home. You must assess these rules in regard to your visit.

Thursday 8 October 2020

Update — Regional Homes

We have had a number of enquires in respect to the ability for families to take residents out of the home for a drive. The purpose of this update is to confirm that this is a permitted activity, we would only ask that the safety principles as outlined below are adhered to ensure the safety of you, your loved ones and the wider Royal Freemasons community in the home.

If you intend on taking your loved one for a car trip, please contact the home and speak to our staff before your arrival. We are very excited along with our residents about this development and look forward to hearing about their trips.


Thursday 17 September 2020

Important Announcement — Regional Homes


We welcome the Victorian Premier's recent announcement that from 11:59pm on 16 September, regional Victorian communities will progress to the Third Step of the Government's reopening roadmap.

In light of this news, I am thrilled to announce that face-to-face visits will be reinstated to all regional homes as of Monday 21 September 2020. All visits must be booked via the online booking system on our website. While this will be an extremely exciting time for many families within our community, I stress that now is not the time to be complacent and there will be strict guidelines and measures that need to be followed in order to keep our people safe. 

Visitor Access Terms & Conditions

You must NOT visit if:

Those who do not abide by the guidelines set down by the Department of Health and Royal Freemasons are sadly also likely to carry the greatest risk to our community. If you do not follow the guidelines, you may be restricted to visiting only at times where the Facility Manager is available to support your visit.

We look forward to welcoming you back into our homes and reuniting you with your loved ones.

Other changes you will see around the homes are the recommencement of hairdressing, where the hairdresser does not work at another residential aged care facility. Staff will also return to being able to come to and from work in their uniform, enabling facility spaces, that were seconded to provide changing spaces for staff, to return to normal. You will continue to see staff within the homes wearing PPE, including masks, face shields and possibly gowns.

Our precautionary approach to tackling coronavirus will remain in place for some time to come and we will always keep you informed, should we need to respond with increased measures in the future.

For more information or if you have any questions or concerns, please call 1300 176 925 or email [email protected].

Thank you for your ongoing support.

Contact Us

For further information please call 1300 176 925 or email [email protected]



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