Research & Innovation
We are committed to offering our customers the best care and support, as informed by best practice. For example, we are currently working in partnership with the National Ageing Research Institute to develop new ways of ensuring we continue to meet their our customers’ needs and aspirations as they transition through aged care.
We worked in partnership with a number of organisations to improve what we do such as Deakin University who supported us to improve our staff’s skill base in mental health care. We collaborated with La Trobe University on a project to up-skill our staff in Emotional Intelligence which contributes to a better customer experience. We partnered Alzheimer’s Victoria to put on the first ever conference looking at intimacy as we age.
Our expert staff members are involved in the State Government’s Medicine Senior Reference Group and we are involved in an international skills exchange program with SIM University Singapore. We also regularly receive visitors from overseas keen to learn about what we do and to see the facilities that we have built. Recent visitors have been from Japan, Malaysia, China and Singapore.
We want our customers to receive exceptional care. These are just a few ways we ensure this happens. You will be able to relax, knowing you are in the best of hands.