Privacy Collection Statement
Protecting your privacy
Royal Freemasons is committed to protecting your privacy and to ensuring we can provide you with the best possible care and services. We are bound by the Privacy Act 1988 (Cth) (the Privacy Act) and the Australian Privacy Principles.
Collection of information
We collect personal information about individuals directly from the individual or their legal representative. We will only collect information for a purpose that relates directly to our functions and activities as an aged care provider. We understand that you may not want to provide information to us. The information we request of you is relevant to providing you with the care and services you need. If you choose not to provide us with some or all of the information we request, we may not be able to provide you with the care and services you require.
Use and disclosure
Access and correction of information
We require your consent to collect, use and disclose your personal health information so that we are able to provide you with care and services you require. If we intend to use your health information for any other purpose, we will seek further consent from you.
We will not disclose your information to overseas recipients. If we do, we will take all steps that are reasonable in the circumstances to ensure that the overseas recipient does not breach the Australian Privacy Principles.
Making a complaint
If you wish to make a complaint about the way we have managed your personal information you may make that complaint verbally or in writing by setting out the details of your complaint to any of the following:
- The Executive-Service Innovation and Standards at Royal Freemasons Ltd (Privacy Officer) on Phone: 1300 17 69 25 or via email marked Privacy Request to
- Aged Care Complaints Scheme
Online: At http://www.agedcarecomplaints.govspace.gov.au/concern.
By phone on 1800 550 552.
- Office of Australian Information Commissioner
How to contact us:
If you have any questions in relation to privacy or how we manage your personal information, please contact us on 1300 17 69 25.
Alternatively, you can email:
Information Privacy Act (Vic) 2000 Privacy Act 1988 Charter of Human Rights and Responsibilities Act (Vic) 2006 Health Record Act (Vic) 2001 Privacy Amendment (Enhancing Privacy Protection) Act 2012 effective 13.03.14 Australian Privacy Principles