About Royal Freemasons
For You, For Life
A message from the Chief Executive
Chief Exec. Felix Pintado
About Royal Freemasons. Innovating tradition.
Royal Freemasons has built a reputation on an ability to blend traditions of the past with modern innovations to deliver excellence in care for older persons.
For more than 152 years, Royal Freemasons has proudly developed residential accommodation and in-home services that assist people to live secure, dignified and rewarding lives.
So, let’s start the conversation …
A message from the Chief Executive
I am proud to oversee a very special organisation that serves more than 2,800 Australians, and delivers ‘peace of mind’ by providing quality care and accommodation options for older persons.
The need for appropriate housing, support and care changes as we grow older. To be ahead of that change, the services we offer are growing in size and scope to be ready when you need us.
We are building on a tradition of innovation and excellence that spans over 152 years. During 2018, we added 288 aged care beds with the opening of Royal Freemasons Bacchus Marsh in August and Royal Freemasons Moe in December. Continuing our growth into regional Victoria, March 2019 marked the opening of Royal Freemasons Benalla with 120 beds on offer and services designed to provide day to day lifestyle comforts and first class amenities for residents.
Older Australians deserve personalised and thoughtful care. Our skilled and dedicated team is exceptional at exceeding customer expectations through continuously improving services that surpass industry accreditation standards.
Our commitment to you, our customer, is simple – we are here “For You, For Life”. Let’s start the conversation.
Chief Executive, Royal Freemasons
Personal, compassionate care
Since 1867, Royal Freemasons has operated as one of Victoria’s most respected charitable organisations. We are known for our compassionate, ethical, service-oriented approach and a strongly held belief in the importance of community.
Modelling the way
Today, we are a vibrant group of dedicated individuals that continues to explore new and innovative ways of addressing the needs of an ageing community through our service offerings across Victoria in:
- Accommodation – independent, retirement or assisted living
- In Home Care
- Transition Care
- Residential Aged Care
In offering lifestyle options, we actively involve the community and champion the interests of our elders.
Since 2015, Royal Freemasons has been a premier partner, with the State Government and local councils, of the Victorian Seniors’ Festival. The program features a month of activities across the State, including concerts, dances, theatre shows, celebratory events, tours and information sessions plus a host of indoor and outdoor recreation activities.
The Festival is created with a community focus for older Victorians, their families and friends and specifically acknowledges and celebrates the value of our elders to our broader community.
The Royal Freemasons Community Choir continues to raise its voice with regular performances in various settings. The Choir provides individuals and communities the opportunity to enjoy the healing power of song.
We also partner with a range of nationally respected institutions in research and innovation to help understand some of the science behind ageing and age-related issues.
Our respect for cultural diversity reflects the changing nature of Australia’s population.
Some 85 per cent of our residents come from non-English speaking backgrounds. Seventy-five per cent of our employees were born overseas and collectively speak 100 languages. Our employees are culturally competent.
We embrace all races, cultural and religious backgrounds throughout our organisation. We regularly celebrate cultural events, prepare specially-designed menus and culturally-sensitive services for our customers. We also provide translation options on our website and our promotional material caters to a variety of ethnic groups.
Success and sustainability
Royal Freemasons is dedicated to sustainability in all its forms – environmentally, financially and socially.
This triple-bottom line approach includes programs such as waste reduction, growing food used in meal preparation and rain water harvesting. The design of any new facilities meets environmental targets for green building development, use and maintenance.
The use of technology in clinical management and to better communicate with employees, residents and their families, helps us streamline our processes and reduces paper consumption.
We follow the world’s best prudential practices, ensuring that we are as sustainable and transparent as possible.